Within their ongoing 15-year partnership, Sogeti Luxembourg and ip-label work in close collaboration with the aim of providing a reliable and complete end-user monitoring solution. Our presence in Luxembourg allows us to provide personalized support in proximity to our clients.

About the solution

Ekara is the latest non-intrusive solution unique to the rapidly expanding digital experience monitoring marketplace. Ekara is real disruptive technology that can identify and diagnose malfunctions in customers’ digital services on internet platforms or intranet applications (web, mobile, business, thick client, Citrix, voice, etc.) on any type of device (desktop, mobile). Ekara caters for all environments, including cloud (Azure, AWS, Google, OVHcloud, Alibaba Cloud, etc.).

Ekara allows customers to monitor the operation of their business applications, websites, Citrix infrastructures, etc. in real time using  software robots to simulate user actions (user journeys).

The objective is to improve the availability and performance of these applications by recording metrics, sending crash alerts and generating trend reports, thus increasing the audience, revenues and productivity of these applications.

Ekara is also useful for monitoring applications in the test phase, before rollout to production.

This end-user monitoring solution is therefore complementary to classic infrastructure monitoring. Additionally, Ekara provides more extensive results: e.g. video recording of the user's journey to accurately determine when a potential crash has occurred.

With Ekara, now you have the freedom to choose your own deployment models: Ekara on-premise, Ekara on the customer's cloud, Ekara as a service (hosted on Sogeti's cloud).


About ip-label 

Since 2001, ip-label – an independent vendor of UX measurement software – has been helping enterprises in more than 25 countries to manage and optimize the performance of their critical applications (website, business apps, mobile apps, voice apps, etc.), using software solutions for synthetic monitoring (robots) and real-user monitoring (RUM). Its user-centric DEM (Digital Experience Management) products and services empower organizations to improve the availability and response times of their applications, motors of business success, with a view to growing their audience, revenues, and productivity.

Today, ip-label stands for:

  • 700 customers around the world
  • a network of certified partners
  • 25+ countries where it operates
  • 200+ measurement points worldwide
  • over 10 billion data items measured and analyzed each day

Ekara Studio, an intuitive studio for creating user journeys (100% no-code)

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Performance View and Analysis

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Frédéric Robin
Frédéric Robin
Vice President Capgemini, Country Leader Sogeti Luxembourg