Customer Experience Validation

Customer Experience Validation

We assure all aspects of the user experience is delivered across platforms, leading to enhanced customer satisfaction.

Customer Experience Validation – Exceed Expectations

To keep up in today’s digital world we’re seeing more and more new technologies aimed to help organisations with their Digital Transformation, but the integration of new technologies introduces new risk areas.

Ensuring you are being competitive by putting new end-user technologies to use is vital but an increased risk for IT failures that can impact customer value & corporate image is a huge gamble.

That’s why our Customer Experience Validation portfolio has been designed to create agile and fast validation of fit fur purpose solutions. Our services include customer journey testing, business performance assurance, Fit for Purpose Checks, Omni-channel Testing and more. But most importantly we meet your demands for fast and sufficient QA validation.

How We’re Different

We bring in the power of our thought leadership and strength in the quality assurance arena with our unique solution offerings for mobile, front office, multi-channel and smart products. These are backed up by our:


KPN’s Digital Transformation

KPN’s Digital Transformation

Client challenge

KPN's innovation department, Technium, was looking at transforming the company to make it digital ready. With innovation and simplification at the heart of their ambition, they wanted a delivery partner that could accompany them along this journey.

How we made value

Sogeti partnered with KPN Technium with a 'no cure, no pay' solution. We accelerated the release cadence through Continuous Integration and Continuous Deployment (CI/CD) and implemented the end-to-end validation of the customer experience.

Sogeti impact

In 9 months, we helped improve the customer experience by creating and implementing a uniform test process and quality gates, which resulted in massive cost savings.

KPN’s Digital Transformation


Featured Insights


Our expert:

Frédéric Robin
Frédéric Robin
Vice President Capgemini, Country Leader Sogeti Luxembourg

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