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Customer Experience Validation

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We assure all aspects of the user experience is delivered across platforms, leading to enhanced customer satisfaction.

Customer Experience Validation – Exceed Expectations

To keep up in today’s digital world we’re seeing more and more new technologies aimed to help organisations with their Digital Transformation, but the integration of new technologies introduces new risk areas.

Ensuring you are being competitive by putting new end-user technologies to use is vital but an increased risk for IT failures that can impact customer value & corporate image is a huge gamble.

That’s why our Customer Experience Validation portfolio has been designed to create agile and fast validation of fit fur purpose solutions. Our services include customer journey testing, business performance assurance, Fit for Purpose Checks, Omni-channel Testing and more. But most importantly we meet your demands for fast and sufficient QA validation.

How We’re Different

We bring in the power of our thought leadership and strength in the quality assurance arena with our unique solution offerings for mobile, front office, multi-channel and smart products. These are backed up by our:

Key services

We have more than 25 years of testing experience and are recognised as a world leader in the area of Quality Assurance.

Global & Local

Sogeti offers a global & flexible delivery model with a DevOps focus. We use local and international experts to create the best solutions for you.

Accelerator & Innovation

Our Sogeti Labs offer innovation drivers proven to create valuable and tangible solutions for our customers.

KPN’s Digital Transformation

Client challenge

KPN's innovation department, Technium, was looking at transforming the company to make it digital ready. With innovation and simplification at the heart of their ambition, they wanted a delivery partner that could accompany them along this journey.

How we made value

Sogeti partnered with KPN Technium with a 'no cure, no pay' solution. We accelerated the release cadence through Continuous Integration and Continuous Deployment (CI/CD) and implemented the end-to-end validation of the customer experience.

Sogeti impact

In 9 months, we helped improve the customer experience by creating and implementing a uniform test process and quality gates, which resulted in massive cost savings.

Featured Insights

Emotional Intelligence

In transforming our world, AI and automation are blurring boundaries between tasks performed by machines and humans. In the wake of this disruption, emotional intelligence (EI) offers some recourse for both employees and employers.

State of AI applied to Quality Engineering 2021-22

AI is becoming essential for Quality Engineering : a convergence of industry best practices and concrete examples of AI’s application in QE.

World Quality Report 2022-23

The World Quality Report is the industry’s largest research study providing a comprehensive assessment of the current state of quality engineering practices from around the world, and across different industries. Over the last 14 years, it has tracked and examined the most important trends and developments in quality assurance and testing, by surveying more than 1,750 senior executives globally across multiple sectors and 32 countries.

Our expert:

Frédéric Robin

Vice President Capgemini, Country Leader Sogeti Luxembourg

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