Technicien Helpdesk Français / Luxembourgeois / Allemand / Anglais (H/F)

With more than 640 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg. Sogeti is able to deliver both private and public sectors and owns more than 80 active accounts in Luxembourg.

We offer our customers a wide range of IT services covering 3 disciplines (Application, Infrastructure and Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Security and Testing).

As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.

The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.

To support its growth, Sogeti Luxembourg is looking to recruit a:

 

Technicien Helpdesk Français / Luxembourgeois / Allemand / Anglais (H/F)

 

Votre mission

Vous serez en charge de la/du :

  • Support aux utilisateurs sur site ou à distance (Prise de main à distance via un outil de remote)
  • Prise d'appels
  • Création des tickets dans un outil d’encodage et de dispatching
  • Gestion des boîtes email
  • Gestion et suivi des incidents
  • Création et mise à jour de procédures
  • Formation des utilisateurs

 

Votre profil

 

  • Vous maîtrisez les langues française, anglaise, allemande et luxembourgeoise.
  • Vous êtes diplômé en Informatique
  • Vous disposez d’une première expérience en tant que technicien Helpdesk
  • Vous avez des compétences concernant l'utilisation, la maintenance et le dépannage de systèmes d'exploitation (Microsoft Windows)
  • Vous savez évaluer, planifier, prioriser et répartir la charge de travail en fonction de l'impact des incidents (maîtrise d'un outil de ticketing)
  • Vous êtes communicatif, rigoureux et êtes doté d’un excellent relationnel

 

Our offer

Sogeti is the perfect place to bring your passion for IT into play and learn new skills. You will be given the opportunity to develop your career through interesting projects, and your evolution will be monitored closely by your line manager and HR team. Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits: Sympass card, cooptation bonus, company car with fuel card, meal allowance…

Voted as the second richest country in the world, Luxembourg offers a high quality of life that is hard to match. It is a multi-cultural environment.

 

If you think that you match with this profile, please send your resume to Steve at the following email address:  recruitment@sogeti.lu

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CONTACT
  • Virginie Hohl
    Virginie Hohl
    HR Business Partner – Infrastructure Services Department
    +352 31 44 01