ServiceNow Business Analyst

ServiceNow Business Analyst


With more than 640 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg. Sogeti is able to deliver both private and public sectors and owns more than 80 active accounts in Luxembourg.


We offer our customers a wide range of IT services covering 3 disciplines (Application, Infrastructure and Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Security and Testing).


As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.


The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.


To support its growth, Sogeti Luxembourg is looking to recruit a:


ServiceNow Business Analyst

The Business Analyst role is responsible for defining business requirements and translating them into technical specifications and practice in estimating scope/effort of developing ServiceNow functionality.

  • Drive business solutions from inception through solution implementation
  • Identify business scopes and requirements
  • Understand business strategy and priorities and drive implementation planning
  • Partner with Service Owners to understand and capture functional and data requirements in ServiceNow
  • Work with technical teams to define non-functional and technical requirements
  • Document detailed process flows and use cases
  • Facilitating workshops with senior management and SMEs to discover, document, analyse and optimize IT processes
  • Partnering with colleagues to translate requirements identified in workshops into ServiceNow user stories/requirements
  • Serve as a liaison to other teams in the planning, coordination and implementation of cross-team initiatives. Create references and guides for end users as well as systems administrators
  • Work with Product Owners and stakeholders to help ensure training and communication needs are met for new or enhanced solutions
  • Work with Architect and Developer in conducting testing to ensure quality of new software releases. Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
  • Support Change Management processes and play pivotal support role for tool adoption


  • 5+ years of experience as a Business Analyst
  • Master’s degree in IT
  • Familiarity with Agile Methodologies
  • Understanding of ITSM and ITIL
  • Solid SDLC experience and project management fundamentals
  • Experience with process modeling techniques
  • Outstanding communications skills (writing, presentations, etc.); ability to communicate in a logical, concise, and confident manner (English is mandatory, French is a PLUS)
  • Self-starter, self-motivated, self-directed
  • Practical knowledge and experience of a broad range of service management, operations, and infrastructure related tools and technologies
  • Development experience on the ServiceNow platform is a PLUS.
  • Experience designing, documenting and implementing processes as related to a ServiceNow implementation
  • ITIL Foundation certification preferred
  • ServiceNow Administrator Certification preferred
  • Problem solving and analytical abilities

Our offer

Sogeti is the perfect place to bring your passion for IT into play and learn new skills. You will be given the opportunity to develop your career through interesting projects, and your evolution will be monitored closely by your line manager and HR team. Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits: Sympass card, cooptation bonus, company car with fuel card, meal allowance…

Voted as the second richest country in the world, Luxembourg offers a high quality of life that is hard to match. It is a multi-cultural environment.


If you think that you match with this profile, please send your resume to Steve at the following email address:

todo todo
  • peter
    Peter Van Engen
    HR Manager